How To Make A Purchase.
At the online Checkout: Making a purchase could not be easier. Just browse our Online Shop, and click on any items that you wish to buy and put them into your shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. You can checkout safely using PayPal, or Debit and Credit cards for payments through the SagePay Secure Service. All United States persons must only enter the 2 digit state code not the complete state name.
Postage Payment: Payment can be made by post with cheque/postal order made payable to P.Hopper. 3 Shepherds Lane, Hazlemere, High Wycombe, Bucks. HP15 7AR. Please allow 7 working days for cheques to clear.
You can also make payment by bank transfer: Please contact us for details.
Postage is calculated at checkout.
All items are sent either through Royalmail or courier service on 48hr delivery. Next day delivery can be arranged for a small charge - please contact for details.
Here at Southern Swords we have posted many items abroad and we realise that European and International postage can be expensive especially when volumetric sizing can inflate the cost. We try with every package to keep postage to its minimum cost by reducing packaging size and combining multiple items. If you would like to make contact prior to making your purchase/s we can work out the best postage costs for you or alternatively you can through through the checkout process and complete the payment for the purchase/s and we will e-mail and invoice you for the best postage cost available for your order.
Dispatching Your Order.
If in stock and ordered before 12.30 p.m then orders are usually dispatched the same day. We stock around 75% of items shown on our site. Other items have to be ordered in and this can take up to 10 days. Occasionally on special orders delivery times from the manufacturers can be up to 3 months (although this is rare). We will inform you of any delay in dispatching your order.
We inspect all our items prior to wrapping and every care is taken to ensure suitable packaging has been utilised. On receipt of your package please inspect the contents immediately. Damaged or missing items must be reported to us within three working days from delivery. If you receive an item that is damaged due to shipping please notify us by e-mail/telephone and we will arrange a replacement. Refunds will only be given at the discretion of the company management. Please note that where a refund is agreed for items no longer wanted/needed by the customer, the item must be returned in its original condition and packaging at the customers expense. A full refund will be given minus any shipping charges incurred plus a restocking/handling charge of 10% or minimum of £10- whichever is the greater. Postage costs are non refundable.
If you have any questions about deliveries or making returns please do not hesitate to contact us.